A. Every employee who witnesses or learns of bodily injury, personal injury or property damage is empowered to respond promptly, professionally, and compassionately to help those involved and to prevent further harm. Many minor incidents can be resolved at the time they occur and employees shall be trained on the scope of the remedies they may offer at the time of a minor incident as well as the proper way to document such incidents.

B. Claims that are not quickly resolved at the time they occur shall be processed through the more formal process outlined below, which, depending on the circumstances, may require investigations, medical evidence, witness testimony, an administrative decision maker, and a written determination.

C. The Gaming Authority will develop and implement guidelines in a policies and procedures manual, consistent with this chapter, to provide standards, protocols, timelines, and expectations to the Director of Customer Care and to ensure employees are empowered, taught, and trained on how to handle injuries and property damage. Such training shall include, depending on the circumstances, caring for those affected, rendering aid, securing the area, alerting security, summoning 911 or nonemergency medical assistance, and offering reasonable accommodation. The guidelines should require employees, under most nonemergency circumstances, to provide each person involved in an incident with a notice of tribal dispute process at the time of the incident and should teach the employee how to properly and respectfully document the person’s receipt of the same. (Res. 2021-22)